Some items in our store are shipped from our warehouses and others are shipped directly from the designer or manufacturer with many being made to order.  The length of time it will take to arrive depends on each product, the production time and the shipping carrier.

The approximate processing and delivery time for each product is listed on the product detail page.

Turnaround

We make every effort to ship items that do not require personalization or special handling within 1-3 business days AFTER your order is placed.  Special handling items normally ship within 3-7 business days due to stock status and production time.  If we discover that an item is not available within the regular time frame, we will contact you as soon as possible.  Please be sure your contact information is correct.

Shipping time

If the items are shipped domestically, i.e, from our warehouse in United States, then depending on your location, it usually takes anywhere between 3 to 7 business days for the product to reach you.  If the product is shipped from our international warehouses, it could take anywhere from 15 to 25 days for the items to reach you.  Shipping time is typically dependent on how long customs takes, which can vary from country to country.

Individual items may ship separately.

When you order multiple items at a time they might be shipped separately as products are shipped from different warehouses, designers and manufacturers. You may receive one item before the next.

Carriers

We use the following carriers to deliver our orders:

  • USPS
  • UPS
  • FedEx
  • DHL

Shipping Rates

The rate charged for the shipping of your order is based on the size and weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Backorders

If an item goes on backorder, we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.