Help Center

Welcome to our customer support page. Outlined below are some of the most common questions you might have. Rest assured, we are here to help you with any issues you might have. Feel free to write to us about questions, concerns, product feedback, product suggestions, or anything else you would like to bring to our attention.

Order Questions

What are the payment options available?

Currently we support PayPal and Stripe payments.

You can use your PayPal account or your credit card (if you do not have a PayPal account) to make your payments securely.   Once you click submit you will be redirected to PayPal.   If you do not have a PayPal account, you can still make a payment by entering your credit card details through PayPal by clicking “No PayPal account? Pay using your credit or debit card”

Why did I not receive a confirmation email after placing the order?

There’s a good chance that our email has ended up in your SPAM folder..

Can I change or cancel my order?

Because we start to processing your order as soon as you click “Place Order”, many times, we cannot make changes after it is placed.

Order changes

If the order still shows “Processing” status, you may send a change request by filling out the “contact us” form below, but this can not be guaranteed once an order has been placed.

Order cancellations

It may be possible to cancel your order during processing but once it moves to the shipping process, it cannot be canceled.  Even though the order may still be showing “Processing,” some items may have already been processed in the order and cannot be cancelled.

You may send a cancellation request via the form below but it does not guarantee that the order will be cancelled.

Order has shipped – it’s too late to cancel

If it’s too late to cancel your order, you may return any unwanted items in accordance with our return policy.

Can I change the shipping address on my order?

If your order hasn’t shipped yet, it may be possible to change the shipping address on your order.  However, this will depend on the items in the order and the location they are being shipped from.  Some items ship within an hour of the order being placed and others may take 3-5 days.

If the order still shows “Processing” status, you may send an address change request by filling out the “contact us” form below, but this can not be guaranteed once an order has been placed.

If you have changed your mind about the order and it is too late to cancel, you can return any unwanted items in accordance with our returns policy.

Shipping

When will you ship my items?

All items are subject to a handling period before they are dispatched.

99% of orders leave the warehouse within 3-5 business days AFTER your order is placed.

How long will it take to receive my order?

Some items in our store are shipped from our warehouses and others are shipped directly from the designer or manufacturer with many being made to order.  The length of time it will take to arrive depends on each product, the production time and the shipping carrier.

The approximate processing and delivery time for each product is listed on the product detail page.

Turnaround

We make every effort to ship items that do not require personalization or special handling within 1-3 business days AFTER your order is placed.  Special handling items normally ship within 3-7 business days due to stock status and production time.  If we discover that an item is not available within the regular time frame, we will contact you as soon as possible.  Please be sure your contact information is correct.

Shipping time

If the items are shipped domestically, i.e, from our warehouse in United States, then depending on your location, it usually takes anywhere between 3 to 7 business days for the product to reach you.  If the product is shipped from our international warehouses, it could take anywhere from 15 to 25 days for the items to reach you.  Shipping time is typically dependent on how long customs takes, which can vary from country to country.

Do you provide international shipping?

At the moment, we are only shipping to the following countries:

United States
United Kingdom
Canada
Australia
We planning on shipping to more countries soon.

Do you offer expedited shipping services?

Expedited shipping service is not currently available. We are, however, working on adding the same.

Refunds & Exchanges

Can I return or exchange items I bought?

We have a 30 day return policy on most items in our store.  The policy does not apply to any personalized or customized products.  Please see our full return policy for more details.

How do I request a return or exchange?

Follow these steps to request a return:

  • Use the Contact Form below
  • Send message requesting RMA for specific product, include order number and email used in original purchase.
  • Within 48 hours you will receive an RMA #
  • Ship your product to our Return Center (address will be provided with your RMA #)
  • Once Merchandise has been received and inspected, a refund will be issued or the exchange item will be shipped out.

Order Problems

Order has not arrived

First, please check estimated shipping and delivery time for each item in your order.  Different items have different delivery estimates.

Depending on the shipping method, some orders can be tracked from “My account” and others will have to be looked up by our customer service team.

Orders with multiple items may be shipped from different warehouses and arrive in different boxes on different dates.

If the delivery date has passed, please contact our customer service via the form below.

Order is missing items

When you order multiple items at a time they might be shipped separately as products are shipped from different warehouses. You may receive one item before the next.

If your order contains a packing list that has items that are not in the package you received, please contact us via the form below.  Please note that not all shipments will have packing lists.

I received an incorrect item

If the item you received is not the item on your order, please contact us via the form below.

Order sent to incorrect address

Please note that we are not responsible for orders submitted with incorrect addresses.  Please double check your address before submitting the order.

If the order was shipped to an incorrect address, please contact the current residents to make sure your package can be returned.  Once we receive the returned package, you will be issued a refund for the original order (excluding the shipping charges).

If the order was sent to an invalid address, it will be returned to us as undeliverable and you will need to place a new order. When the carrier returns an undeliverable package to us, you will be issued a refund for the original order (excluding the shipping charges).

Ordered wrong size or color

You may return the items once you’ve received them and reorder with the correct information.

Order is not correct

You can return the original items for a refund or replacement.

No Longer Want the Items Ordered

If your item is still within the Return Policy, you can request to return items for refund by submitting the form below.

Contact Us

If you have not found an answer to your question or need further help, please contact our customer service team.

Our customer support hours is Monday – Friday, 9 am – 5 pm Central Time.  We respond to customer emails as quickly as possible, usually within 24 hours Monday through Friday.

By Phone – 1-615-933-3448 (during business hours).

By Email – please fill out the form below.